Terms and Conditions, Privacy and Service Agreement

If you have any questions, please just contact us on: adam@copyburst.com.au

These Terms and Conditions form the "Agreement" that governs the provision of services between Copyburst and you, the "Client". By engaging with Copyburst’s Services, the Client agrees to be bound by these Terms and Conditions, Privacy and Service Agreement as outlined in this agreement and any supplied Copyburst proposal or invoice of works.

Copyburst services include but are not limited to: Search Engine Optimisation (SEO), Google My Business (GMB), Copywriting, Paid Marketing Management (i.e. Google and Meta Ads), Email Marketing (EDM), Website Design and more.

Company
Copyburst PTY LTD is operated under ABN: 48678125598, and reserves the right to adjust these terms without notice. Copyburst reserve the right at all times to work with, employ or use additional contractors or agencies as required for each project.

Project Fees
All Copyburst fees are estimates. Copyburst reserves the right to review, and invoice additional fees if the project changes once underway, or outside of the agreed project scope.

Project Confirmation
Unless otherwise agreed, projects commence upon project payment, this includes monthly and weekly retainer work. Unless otherwise agreed, a 100% project payment is required before work starts. All project recurring services and payments are made by direct debit unless otherwise agreed, for invoices, if other terms are met and an invoice remains unpaid for 30 days, Copyburst may engage a debt collection service.

Copyright & IP
Copyburst does not retain intellectual property (IP) rights to any work produced for the client. This includes websites, SEO content, Google Ads accounts configurations and other services performed. Upon payment, all copyright and intellectual property pass to you, the client. You, the client, agree to review all work carried out by Copyburst, and you, the client, accept responsibility for any issues, claims, costs or expenses arising from any Copyburst provided service or work. Copyburst will not be held responsible or accountable for any deliverables or IP.

Copyburst reserves the right to use any Copyburst supplied work for our portfolio unless otherwise agreed.
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Sensitive Information
If you, the client, contract Copyburst for any project or works that require information that isn’t already in the public domain, you, the client, will provide the necessary contractual agreement or non-disclosure agreement. Copyburst accepts no liability for any issues, claims, costs or expenses if no contractual agreement or non-disclosure agreement is provided.
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Confidentiality
Both parties agree to keep confidential all information exchanged during the course of the Services, including but not limited to business strategies, trade secrets, and customer data.
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Privacy
Copyburst is committed to protecting every client's privacy. Copyburst, however, may collect and store information in the following ways: 
- Through Google Analytics
‍- Client and competitor information during Copyburst research
- Client information through email, phone or website enquiries
- At events or through publicly shared information
- Data through any third-party software tool like HotJar
- Through Google docs or similar cloud storage tools
- Through a website system or similar system such as a CRM

Copyburst accepts no responsibility or liability for any issues, claims, costs or expenses that arise from third-party software and tools, this includes data breaches, IP breaches or hacks.
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Marketing
Copyburst may use your information for marketing purposes. However, unless required or requested by law, Copyburst will not share or sell your information to third parties without your permission. Copyburst accepts no responsibility or liability for any issues, claims, costs or expenses that arise from employees, freelancers or contractors used on the client's project.
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Website Use
If you do not agree with the Copyburst Website Use terms, do not use the Copyburst website. Copyburst reserves the right to modify these Website Use terms at any time. Copyburst accepts no responsibility or liability for the accuracy, completeness, opinion, research, data, reliability of the information, data or any information on the Copyburst website. 

No information shall be interpreted as advice, and you agree to use the Copyburst website at your own risk. All material on the Copyburst site, including text, photos and graphics shall not be copied, reproduced, downloaded, posted or distributed in any way. Copyburst may also link to other third-party websites that you, the client, agree to access at your own risk. Copyburst is not responsible for any material or links published on the Copyburst website. 

Copyburst also reserves the right to request and remove any material submitted or posted in the public domain without notice if Copyburst determines the content to slander the Copyburst brand.

Client Responsibilities
The Client agrees to provide Copyburst with access to the necessary website data, domain name information, selected business names,  analytics logins, and content required to perform the services. The Client is responsible for ensuring that all information provided is accurate, up-to-date and is legally approved content and images if they are supplied through a third party.
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Results and Guarantees
While Copyburst shall employ its best efforts to deliver to the quoted and agreed work, including SEO work to improve the Client's search engine ranking and visibility. No specific results or guarantees are provided and Copyburst will not be held responsible or accountable for any Copyburst supplied service or content, this includes forecasted or agreed results.
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Termination
Either party may terminate this Agreement upon providing written notice to the other party. In the event of termination, the Client shall pay for the Services provided up to the termination date.
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Indemnification
The Client agrees to indemnify and hold harmless Copyburst from any claims, damages, or liabilities arising from the use of the services or the Client's website or online content published on third party websites, including content and links published on third party websites.
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Limitation of Liability
Copyburst shall not be liable for any indirect, special, or consequential damages arising from the provision of the Services or any errors or omissions in the Services. This limitation of liability includes content that is published on third party websites or directories. You, the client, take complete legal responsibility for any work carried out by the Copyburst team.

Force Majeure
Copyburst shall not be held responsible for any delays or failures in the performance of the Services resulting from circumstances beyond its reasonable control.
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Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising out of this Agreement shall be resolved in the courts of Queensland.
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Entire Agreement
By engaging with Copyburst, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions, Privacy and Service Agreement in it's entirety.